Refund policy

At Palazoo Bazaar, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, we offer an easy and transparent return and exchange process.

7-Day Return Policy

We offer a 7-day return policy from the date of delivery.

To be eligible for a return or exchange:

  • The product must be unused, unworn, and unwashed.

  • The product must be in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The product should not have any stains, damage, odour, or signs of use.

Returns or exchanges may not be accepted if the product does not meet the above conditions.

Free Exchange

We offer FREE EXCHANGE for eligible products.

If you received the wrong size, would like to exchange for another available size, or want to exchange your product for any eligible reason, we will provide an exchange without any additional courier charges.

The exchanged product must be unused and in its original condition with all tags and packaging intact.

Return & Refund

We believe in maintaining a fair policy for both our customers and our business.

Seller-Side Issue – Full Refund

You will be eligible for a 100% refund if there is a genuine issue from our side, including:

  • Wrong product delivered

  • Wrong size delivered compared to the order placed

  • Wrong colour delivered compared to the order placed

  • Damaged or defective product received

  • Any other genuine product-related issue caused from our side

In such cases, after verification and approval, the full eligible amount will be refunded without any courier fee deduction.

Customer Preference Return

If the correct product has been delivered as per the order, including the correct:

  • Product

  • Size

  • Colour

  • Fitting according to the selected size

and the customer still wishes to return the product due to personal preference or any non-product-related reason, a ₹100 courier/return handling fee will be deducted from the refund amount.

The remaining eligible amount will be refunded after the returned product passes our quality check.

Refund Process

Once we receive the returned product, our team will inspect it to ensure that it meets the return eligibility conditions.

After successful inspection and approval, the refund will be processed to the original payment method or through an appropriate refund method, as applicable.

Please note that bank or payment gateway processing times may vary.

Important Note

To ensure a smooth return or exchange process, we recommend that customers check the product, size, and colour carefully while placing the order.

Products that are used, washed, damaged after delivery, altered, or returned without original tags/packaging may not be eligible for a return or refund.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of receiving your order.

Email: palazoobazaar@gmail.com
Website: www.palazoobazaar.com

Our customer support team will guide you through the return or exchange process.

Thank you for shopping with Palazoo Bazaar. We appreciate your trust and are committed to providing you with a smooth and satisfying shopping experience.